Achieving IT Service Excellence

Achieving IT Service Excellence is a proven workshop that will help everyone from the CIO to the individual contributor deliver consistent service and manage the client’s expectations every time. It  will also help develop an understanding of how to modify those expectations (both of IT and the client-base) as needed. This workshop will help you and your organisation build a common definition of service and understand what is important from your clients’ perspective. It also provides the building blocks for a successful IT Service Strategy to ensure you are positioned to deliver the right things to the right clients at the right time – not all things to all clients. Watch our videos here.

After this workshop you will take away a set of practical skills, tools and techniques that will help you build a service culture and position your IT organisation as the competitive “provider of first choice.”

Flawless Project Execution: 
The Art and Science of Project Management

What sets successful projects apart?  Organisational project success rates currently sit as low as 20%.  This means up to 80% of projects across organisations are defined as failures.  The difference is understanding the “human-side” of project management or what we like to call “The Art and Science of Project Management.”  Successful PM goes far beyond just getting your PM certification. Click here to find out the keys to developing a service culture.

This workshop provides a Project Leadership Methodology that is suited and applicable to all project types.  It will provide a set of proven principles, tools, guides, and best practices to enable cross functioning teams to deliver flawless execution and attainment of organisational objectives.  While many understand the “what” of project management, this workshop will develop your capabilities in the “how.”  Today’s successful project manager must provide strong leadership and management abilities along with flawless human interaction and relationship skills.